Frequently Asked Questions

To create an account on Eezy, visit our website and click on the “Register” button. Fill out the necessary information, such as your name, email address, and password, and follow the prompts to successfully create your account.

I want to change my account information. To change your account information, log in to your Eezy account and navigate to the “My Account” or “Profile” section. Here, you can edit and update your personal details, such as your name, email address, shipping address, and contact information. Save the changes to update your account information.

If you forget your password, you can click on the “Forgot Password” link on the sign-in page. Follow the instructions to reset your password and regain access to your account.

To place an order on Eezy.pk, follow these steps:
a. Browse our website to explore the product categories or use the search bar to find specific items.
b. Click on the desired product to view its details, specifications, and price. c. If you wish to purchase the item, select the quantity and click “Add to Cart.”
d. Review your shopping cart and click “Proceed to Checkout.”
e. Provide the required details, such as your name, shipping address, and contact information.
f. Select a payment method from the available options, including cash on delivery, credit/debit card, bank transfer, or digital wallets.
g. Complete the payment process by following the instructions provided.
h. Once the order is successfully placed, you will receive an order confirmation email with the details of your purchase.

Eezy.pk accepts multiple payment methods to ensure a seamless shopping experience for customers. The accepted payment methods include:

• Cash on Delivery (COD): Pay in cash at the time of delivery.
• Credit/Debit Cards: Use Visa, Mastercard, or American Express cards to make online payments.
• Bank Transfer: Transfer the order amount directly to our bank account.
• Digital Wallets: Make payments using popular digital wallets such as JazzCash, EasyPaisa, or other supported wallets.

Yes, shopping on Eezy.pk is safe and secure. We prioritize the security and privacy of our customers. Our website is secured with advanced encryption technology to protect your personal and financial information. Additionally, we collaborate with trusted payment gateways to ensure secure transactions. Rest assured, your data is handled with utmost care and confidentiality.

If you are unable to sign in to your account, double-check your login credentials and ensure that you are entering them correctly. If the issue persists, you can click on the “Forgot Password” link or contact our customer support team for assistance.

Eezy.pk has a customer-friendly return policy. If you receive a damaged, defective, or incorrect item, you can initiate a return within 7 days of receiving the order. Please ensure that the product is unused, in its original packaging, and accompanied by all the accessories, manuals, and warranty cards, if applicable. Our return process is hassle-free, and our customer support team is available to assist you throughout the return process. For detailed information, please refer to our Returns & Refunds policy on our website.

The delivery time may vary depending on your location, the product you ordered, and the availability of stock. Generally, we strive to deliver orders within 3-7 business days. However, please note that delivery times may be affected by factors beyond our control, such as natural disasters, public holidays, or unforeseen circumstances. We work closely with our logistics partners to ensure timely delivery, and we provide order tracking information so you can monitor the progress of your shipment.

Yes, you can track your order on Eezy.pk. Once your order is dispatched, we will provide you with a unique tracking number via email or SMS. You can use this tracking number to check the status and location of your shipment. Simply visit our website or the courier service provider’s website and enter the tracking number in the designated tracking section. Alternatively, you can contact our customer support team, and they will assist you in tracking your order.

At Eezy.pk, we strive to provide exceptional customer service. If you encounter any issues with your order or require assistance, our dedicated customer support team is available to help you. You can reach out to us through our contact page on the website, send us an email, or call our helpline number. Our friendly and knowledgeable representatives will promptly address your concerns and provide the necessary support to ensure your satisfaction.

Yes, many products available on Eezy.pk come with manufacturer warranties. The warranty details for specific products are usually mentioned on the product page. If you have any questions regarding warranties or warranty claims, please feel free to contact our customer support team. They will provide you with the necessary information and assist you in handling warranty-related matters.

Yes, you can cancel your order on Eezy.pk. However, please note that cancellation requests can only be accommodated if the order has not been shipped yet. To cancel an order, contact our customer support team as soon as possible and provide them with your order details. They will guide you through the cancellation process. If the order has already been dispatched, we may not be able to cancel it. In such cases, you can still initiate a return once you receive the order and follow our return policy guidelines.

You can provide feedback or review a product on Eezy.pk by visiting the product page of the item you purchased. Scroll down to the “Customer Reviews” section and click on the “Write a review” button. Share your honest feedback and rating to help other customers make informed decisions.

Unfortunately, it is not possible to add items to an existing order once it has been placed. If you wish to purchase additional items, you will need to place a new order.

No, there are no additional charges for cash on delivery (COD) orders. However, please ensure that you have the exact amount ready for payment at the time of delivery to avoid any inconvenience.